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Terms of purchase


All orders are considered binding. You will receive e-mail confirmation of your order containing all necessary information. You will also receive an e-mail with updated information as your order is processed.

Returns & Replacements

No transaction is complete until you have seen and approved the product. If you are not satisfied with a purchase or no longer want the item, you can contact us by sending an e-mail to info@lanativa.com and we’ll send you instructions on how to return the item.

Return the product with all packaging within 14 days from the day you received the products and attach a document explaining why you are returning the product. The product must not have been used.

LÁ NATIVÁ® products may only be returned or exchanged if they are unopened and still in their original protective cellophane/plastic packaging. Products that cannot be resold for hygiene reasons are not eligible for return if the protective cellophane/plastic/seal packaging is opened.

Please remember that products can only be resold to other customers if they are in as-new condition! 

If a product is returned after its sealed packaging has been opened/ broken, we cannot accept the return and the item will be sent back to you.

All faults and damages must be marked on the courier’s delivery note and you must notify us within 24 hours to qualify for an exchange. In the event you receive faulty goods, you must contact us within 24 hours and provide a full description of the product and damages.

If you decide to cancel the order and return the product(s) by post, you will have to pay the return fee. Please return your goods using Mail 1st or 2nd class postal services and quote your order number. Fill in the return form, explaining what you are returning, and enclose it with the package. Once we have received the undamaged product(s), a full refund will be made to your account. A confirmation email will be sent to you and the refund should appear in your account in three to seven working days.

Please note that you can only cancel an order once you have received it. Orders cannot be cancelled between shipping and receipt for administrative reasons.

It is your responsibility to pick up the package from the Delivery Access Point or arrange another delivery date within the period stated in the attempted delivery notice. If you are not able to receive the package when delivered to your home or do not pick up your package from the Delivery Access Point, or you refuse to accept it, the package will be sent back to us and you may be charged a fee for shipping and administrative costs. If this fee is not paid, the matter will be referred to a debt collection agency.

Deliberate damage in order to justify a false return will not be tolerated and the item will be returned to you by second class post.

Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm 

Return / administration fees and costs for unclaimed package

It is the customer’s responsibility to pick up the package at the Post Office within 14 days, and make an inquiry about the package if needed.

Unclaimed and misdirected packages that are delivered to us, will be charged with 55$

It is your responsibility to make sure that the address you enter is correct.

You will cover the new shipping cost if the package is returned due to unknown address or, if you do not pick up the package from the Delivery Access Point or arrange another delivery date within the time period that is stated in the notice. If you are not able to receive the package when home delivered or do not pick up your package at the Delivery Access Point or you reject to accept it.

If you wish to cancel or exchange the received item to another product the package must be unused and unopened. You will need to cover the return shipping costs.

Delivery time is 2-6 weeks , counted from the day the order was made. If the package fits in your mailbox, it will primarily be delivered there. If it does not fit in your mailbox, you can pick up the package at your local post office, and in that case you will receive a notification in your mailbox.

Remember that you as the customer has the responsibility of the return until we have received and registered it, so you must always keep your receipt for the return shipment. Some times it can take up to 14 days to receive the return and process it at our warehouse.

LÁ NATIVÁ® Gift card Terms and Conditions 


Gift cards are only redeemable at lanativa.com

After entering your gift card number during checkout, the gift card balance will immediately be deducted from the order total. If your order total exceeds the amount on your gift card, you can pay the remainder with a credit or debit card, PayPal, product voucher or additional gift card(s).

Gift vouchers can be used as partial payment. You may only redeem one code at a time, so we advise you to choose the promotion best suited to your purchase.


It’s easy to buy a gift voucher from us.

Click 'Buy'.

Select the amount that corresponds to the value of the gift voucher you would like to send.

Fill in the 'to' field. You can also optionally fill in the 'from' fields - if you would like this information to be displayed on the gift voucher.

Enter the recipient's e-mail address, or your own e-mail address if you would like to present the recipient with the gift voucher in person.

Enter a short message to the recipient (optional).

Click 'Add to cart'

Once payment is approved, an e-mail will be sent to both you and the recipient of the gift voucher. This e-mail will contain a link that the recipient can click on to view and print out the gift voucher. 


Gift cards expire 12 months after purchase.


You can check your gift card balance online or by telephone.

Any remaining balance on the gift card after a purchase can be used for future purchases. Balances cannot be redeemed or exchanged for cash, except where required by applicable law.


Can I cancel or return a Gift Voucher?

Sadly, it’s not possible to cancel or return Gift Vouchers.

Can I return items purchased with a Gift Voucher?

Yes, Gift Vouchers are considered the same as any other form of payment. Please read our terms of purchase at the top of this page.


If lost or stolen, gift cards cannot be replaced without proper proof of purchase. Treat gift cards like cash.


LÁ NATIVÁ® reserves the right to refuse, cancel or suspend gift cards and orders in the event of suspected fraud or if cards are mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

Information provided by the online shop

We strive to provide our customers with information that is as correct as possible. Nevertheless, typos and printing errors can sometimes occur. As a result, we may not always be able to supply products in accordance with information you have received through the online shop, marketing materials or elsewhere.